There are many moving parts in a business, from strategy and product development, marketing and sales, client acquisition, service and retention, finance, human resources, learning & development, information technology and so much more. Your client experiences your brand via all these touchpoints, not just through your sales, marketing and client services teams. So when we look at the client experience …
People talk about living the brand values of an organisation. Some have it written down in a staff manual, others have it enblazoned on posters around the office. But then there are the people within companies that do that and actually live and breathe the values every day. You can see it in the way people act, react, collaborate, communicate, …
We’re all about employee engagement and wellness. When you truly believe why you do what you do, feel that you are cared for and appreciated and that you have opportunities for development and growth, you can be the best version of yourself. It starts with you. You need to take responsibility for operating at your best, and recognise the actions …
One of the questions we often ask when running team team development sessions is “What is your superpower?”. Knowing what your superpower is, gives you an opportunity to acknowledge your strengths that you bring to the workplace. This also gives your colleagues an opportunity to recognise those strengths that you display on a day-to-day basis or even to highlight some …
It doesn’t get more real than this. After more than 19 years spent working in both corporate and agency environments, it’s time to branch out and start up my own business. Today marks the birth of Oscar Mike, to help inspire people within organisations to make the changes that will lead them to become brand advocates at every customer touchpoint. …